We take the security of your personal information on CasinoGuru seriously. This page explains what data is collected, why it is collected, how it is kept secure, and what rights you have over your own information — all laid out plainly, with nothing hidden.
CasinoGuru never sells your personal information to third parties — that is our commitment.
This privacy policy applies to CasinoGuru and all its users. By using the site or app, you confirm that you have read and agreed to this policy. If you have any questions, please contact us: support@casinoguru.world
CasinoGuru collects certain information to keep the service running and to improve the user experience. This information falls into two categories — what you provide directly and what is collected automatically.
CasinoGuru collects information through three main methods. Each is used to ensure service quality and security.
Special Protection for Payment Information: During bKash, Nagad, or bank transactions, payment details are processed directly on the payment gateway's servers. CasinoGuru does not store your full payment details on its own servers.
CasinoGuru uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:
Important: CasinoGuru never sells your data to advertising companies. Marketing communications are sent solely regarding CasinoGuru's own offers, and you can opt out at any time.
CasinoGuru may share your information with third parties in limited, specific circumstances. Strict confidentiality agreements are in place in every such case.
CasinoGuru never shares your information with advertisers, data brokers, or any other gaming platform. This is a core principle — not even for business reasons.
CasinoGuru does not retain data for longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
Once the retention period expires, data is securely deleted or anonymised so that it cannot be recovered by any means.
CasinoGuru uses internationally recognised technical and administrative measures to protect your data. Rather than relying on a single method, multiple layers of security are maintained.
You also have a responsibility: CasinoGuru provides the highest level of security, but keeping your password strong and confidential is your responsibility. If you notice any suspicious activity, contact support immediately.
CasinoGuru's site and app use cookies. Cookies are small text files stored on your device that help deliver a smoother browsing experience. There are four types of cookies:
CasinoGuru believes you should have clear, meaningful control over your personal data. You can exercise any of the rights below at any time by sending a request to support@casinoguru.world.
Requests are generally responded to within 7–14 business days. Due to legal obligations, certain data can only be deleted once the mandatory retention period has expired.
CasinoGuru strictly refrains from collecting information from or providing services to anyone under the age of 18. Age is verified at registration, and KYC documents may be requested if there is any doubt.
If a parent or guardian believes their minor child has created an account on CasinoGuru, please contact support@casinoguru.world immediately. The account will be closed and all collected data will be permanently deleted.
CasinoGuru may update this Privacy Policy when necessary. For any significant changes, users will be notified at least 14 days in advance via email or in-app notification.
See a clear breakdown of how your data is used and the legal basis for each purpose
| Data Type | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Name & Contact Details | Account Management | Contractual Necessity | Account + 5 years |
| KYC Documents | Identity Verification | Legal Obligations | 5 Years |
| Payment Information | Transaction Completed | Contractual + Legal | 5 Years |
| Gaming History | Responsible Gaming Monitoring | Legitimate Interests | 3 years |
| Support Chat | Complaint Resolution | Legitimate Interests | 3 years |
| Analytics Data | Platform Improvement | Consent | 1 Year |
CasinoGuru upholds each of these rights for every user
You can request a full list of the data we hold about you — we will provide a complete record within 30 days.
You can correct any inaccurate or outdated information at any time — through your profile or by contacting support.
Once the legally required retention period has ended, you may request permanent deletion of all your data.
You can request a copy of your personal data in a machine-readable format.
You can opt out of marketing communications or personalized advertising at any time.
For any privacy-related concerns, contact Support — CasinoGuru will work to resolve them promptly.
Privacy isn't just a rule for us — it's a core value
256-bit SSL, firewalls, and regular independent audits — CasinoGuru's security infrastructure meets international financial institution standards.
TechnicalYour data never leaves CasinoGuru to reach advertisers or data brokers — that is a fundamental principle we do not compromise on.
CommittedOpting out of marketing, viewing, correcting, or requesting deletion of your data — all of these are in your hands.
User-ControlledEverything written in plain, straightforward language — free of legal jargon — so every user can understand.
User-FriendlyNo data is retained beyond what is necessary. Once the designated retention period ends, data is securely and permanently deleted.
Data MinimisationFor any questions about your data, support is available in Bengali — via live chat or at support@casinoguru.world.
24/7When creating an account on an online gaming platform, the most common concern is — where does my data go? It is a fair and reasonable question. CasinoGuru believes it is important to answer that question directly.
When sharing a bKash number or NID details, many users wonder — is this safe? At CasinoGuru, this information is collected to meet legal obligations — anti-money laundering regulations require any online financial platform to hold such data. This is not CasinoGuru's own choice; it is a requirement set by international regulatory bodies.
CasinoGuru maintains a clear separation when it comes to payment information. CasinoGuru knows your bKash or Nagad number — because it is needed for withdrawals. However, when a transaction takes place, the actual payment is processed directly with the payment gateway; CasinoGuru's servers are not in the middle at that moment. This is an important technical safeguard.
Some users may feel uncomfortable about their gaming history being stored. However, this is essential for ensuring responsible gaming. If CasinoGuru detects unusual changes in a user's behavior — such as a sudden spike in frequent bets, or continued play after significant losses — a reminder to use self-control tools is sent. This is not meant to work against you; it is there to support you.
Opting out of marketing emails or notifications is straightforward — you can turn off any type of marketing communication in one click from the notification settings in your profile. Changing this setting will have no effect on your service quality or account benefits.
Ultimately, a privacy policy is a promise. CasinoGuru keeps that promise because long-term trust is built through actions, not words. Millions of users entrust their data to CasinoGuru every day — protecting that trust is our greatest responsibility.
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Register with CasinoGuru and enjoy a safe gaming experience with your privacy fully protected.
Visit the relevant pages for Terms & Conditions, Responsible Gaming rules, or Help.