Please read these Terms and Conditions carefully before using CasinoGuru. Everything you need to know about account registration, bonuses, payments, privacy, and responsible gaming is laid out here in plain language — no hidden clauses, no fine print surprises.
Every term on CasinoGuru is written in plain language — no dense legal jargon.
By creating an account and using CasinoGuru, you automatically agree to abide by these Terms and Conditions. They form the foundation of the understanding between CasinoGuru and its users. If you have any questions, feel free to reach out to our support team directly: support@casinoguru.world
CasinoGuru's terms and conditions apply to all users — from new members to long-time regulars. By using this site, you confirm that you have read and agreed to these terms.
CasinoGuru is intended for adults only (18 years of age or older). Use of the site by minors is strictly prohibited. Accounts are not activated until age verification is complete.
Important: If these Terms and Conditions are updated, CasinoGuru will notify users in advance via email or in-app notification. Continued use of the site after any changes takes effect constitutes acceptance of the updated terms.
To open an account with CasinoGuru, you must provide accurate and complete information. CasinoGuru reserves the right to cancel any account found to contain false or misleading information, and the account balance may be forfeited in such cases.
KYC (Know Your Customer) verification is mandatory before your first withdrawal or when transactions exceed a certain amount. The following documents are required:
Please note: You cannot open multiple CasinoGuru accounts using the same mobile number or bank account. If this is detected, all associated accounts will be closed and balances may be confiscated.
All bonus offers at CasinoGuru — including welcome bonuses, no-deposit bonuses, free spins, cashback, and reload bonuses — are subject to specific terms and conditions. It is each user's responsibility to read and understand those terms before claiming any bonus.
Each bonus comes with a wagering multiplier (e.g. 25x, 30x). This means you must wager an amount equal to the bonus multiplied by that number before making a withdrawal. Meeting this requirement is mandatory prior to any withdrawal.
Bonus Abuse: Claiming bonuses through multiple accounts, placing low-risk bets solely to meet wagering requirements, or multiple members of the same household claiming bonuses from the same device may all be considered abuse.
Deposits and withdrawals on CasinoGuru are available via bKash, Nagad, Rocket, and selected bank transfers. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
Under normal circumstances, withdrawal requests are processed within 15–60 minutes. However, for first-time withdrawals or large amounts requiring KYC verification, the process may take up to 24–48 hours.
Please Note: Deposited funds cannot be transferred directly to another person's account. Withdrawals are only available to your own verified mobile banking or bank account.
All games and Sports Betting at CasinoGuru operate under defined rules. Slot outcomes are determined by an RNG (Random Number Generator) system that is regularly audited by independent testers.
The dealer's decision is final in all live casino games. If a round is voided due to a technical error, the bet amount will be refunded. Any disputes must be raised with the support team within 24 hours of the live session ending.
CasinoGuru believes gaming should be entertainment — and we're committed to keeping it that way. That's why CasinoGuru offers several self-control tools that users can set up themselves.
Reducing a limit takes effect immediately, whereas requests to increase a limit take effect after 48–72 hours. This delay is intentional — it's designed to prevent impulsive decisions that could lead to greater losses. For more details Responsible gaming page See.
CasinoGuru protects users' personal information with the highest level of security. All transactions and data are secured using 256-bit SSL encryption. Personal information is never sold or shared with third parties — the only exception is where required by law.
For the full privacy policy Privacy Policy Page See.
CasinoGuru may suspend or permanently close an account without prior notice in the following circumstances:
If an account is closed, any remaining balance will be handled based on the circumstances. If the closure is due to fraud, the balance may be forfeited. Users who believe the decision is incorrect may appeal through the support channel.
CasinoGuru takes every user complaint seriously. A defined process is followed for resolving disputes:
The more information you provide when raising a dispute — screenshots, dates, transaction IDs — the faster it can be resolved. CasinoGuru is committed to fair and transparent outcomes at all times.
CasinoGuru reserves the right to update these Terms and Conditions at any time. For significant changes, users will be given at least 14 days' advance notice via email or in-app notification.
Continued use of the site after any changes are made will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request account closure — in which case any valid balance will be returned to you.
Key highlights from the full terms & conditions at a glance
| Section | Key Rules | Approved | Prohibited |
|---|---|---|---|
| Account | Maximum one account per person | Accurate Information | Multiple Accounts |
| Age Requirement | Minimum 18 years of age | 18+ | Underage |
| Bonus | Withdrawal after meeting wagering requirements | With conditions | Abuse |
| Withdrawal | Once KYC is complete and conditions are met | To your own account | Third Parties |
| Gaming Tools | Humans only | Personally | Bots / Automated Software |
| Data | SSL Encrypted Security | Personal Use | Sale to Third Parties |
Transparency and user convenience come first
Every term is written in plain, straightforward language — no complex legal jargon — so any user can read and understand it on their own.
User-FriendlyCasinoGuru never hides important terms in fine print or hard-to-find places. All information is presented clearly and upfront — the decision is yours.
Fully TransparentYou will be notified in advance of any changes to the terms. Each update is dated, and previous versions are available upon request.
Last UpdatedIf you're unsure about any term or have any questions, reach out via live chat or email — support is available in Bengali.
24/7 SupportThese terms don't just protect CasinoGuru — your rights as a user are clearly stated here too, including the right to dispute and the right to have your data deleted.
Protection for Both PartiesResponsible gaming is not a side note in these Terms and Conditions — it sits at the heart of the entire policy. Self-limit and exclusion tools operate within the framework of these terms.
ResponsibleMost people tick the terms & conditions box when creating an account without actually reading it. That's completely understandable — these documents are usually written in dense legal language that's hard to get through. At CasinoGuru, we've made a conscious effort to write our terms in plain language so that anyone can read and understand them.
Knowing the Terms and Conditions upfront can save you a lot of headaches later. For example, if you try to withdraw without meeting the wagering requirements on a bonus, you'll hit a wall — but if you know beforehand, you can plan accordingly. Similarly, knowing that KYC is required for withdrawals means you won't be caught off guard the first time you cash out.
CasinoGuru's Terms and Conditions serve two purposes. On one hand, they set the framework for how the platform operates — when accounts may be suspended and what conduct is not acceptable. On the other hand, they also protect users' rights — including the right to raise a dispute, the right to have your data deleted, and the right to receive advance notice of any changes.
Pay particular attention to the bonus terms. If you're clear on the wagering multiplier, the validity period, and how much each game contributes to the requirement, you'll be in a much better position to actually benefit from a bonus. If you have any questions about a bonus offer, ask support before you claim it — that's always the smarter move.
At the end of the day, CasinoGuru believes that transparent terms are the foundation of long-term trust. Taking a few minutes to read them now can save you a lot of time and hassle later. If you have any questions, we're always here.
What users most frequently ask about
For our Privacy Policy, Responsible Gaming guidelines, or further assistance, please visit the relevant pages.